Team Lead - Collections at FairMoney

We are looking for a competent Team lead for Loan collection to support the team in achieving their target of contacting clients and collecting outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.

Responsibilities

• Training and coaching of collections specialists.
• Driving the performance of the Collections team.
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill.
• Handle escalations from customers and collections specialists.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.

Requirements

• A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead.
• Knowledge of billing procedures and collection techniques (e.g. skip tracing).
• Familiarity with laws related to debt collection (e.g. FDCPA).
• Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL), is a huge advantage.
• Comfortable working with targets.
• Patience and ability to manage stress.
• Excellent communication skills (written and oral).
• Highly skilled in negotiation.
• Problem-solving skills.
• Data analysis skills.
• Highly intellectual (at least a 2:2 or its equivalent).