Team Lead, Channels Support Officer at First Bank

Job Objective(s)

• Review onboarding documents and implement on the required platform
• Resolve all firstmobile / firstmonie / ussd / online banking issues
• Support web acquiring business
• Support transaction banking group
• Token management and dispatch
• Escalate issues requiring higher level of support.

Duties & Responsibilities

• Provide prompt and effective issue resolution
• Provide reliable support to web business and transaction banking group
• Provide activity reports to stakeholders
• Escalate and follow up channels’ issues to/with the appropriate officers
• Educate contacts on all observed knowledge gaps in case of subsequent recurring issues.

Job Requirements
Education:

• Minimum Education: BSc in any Discipline

Experience:

• Not applicable - Willingness to learn is key recruitment criteria. Aptitude for web applications is an advantage.