System Support Staff at PG Consulting Limited

Job Summary

• Are you a recent graduate looking to jumpstart your career in the exciting field of Automated Fare Collection (AFC) for train services?
• We are seeking a highly motivated and technically proficient individual to join our team as an AFC System Support Staff.
• In this role, you will play a crucial part in ensuring the smooth operation of our AFC System, supporting train station staff, and contributing to the success of our project.

Key Responsibilities
Training:

• Conduct training sessions for train station staff on the proper usage and maintenance of AFC equipment.
• Develop training materials, including manuals, videos, and presentations, to facilitate effective knowledge transfer.
• Assess the training needs of station staff and adapt training programs accordingly.

Technical Support:

• Provide technical support for AFC equipment deployed at train stations.
• Troubleshoot and resolve issues related to ticketing machines, card readers, and fare collection gates.
• Collaborate with the technical team to ensure timely equipment repairs and upgrades.

Documentation:

• Maintain accurate records of equipment maintenance, issues reported, and resolutions provided.
• Generate reports on the performance of AFC equipment and present findings to the project team.

Customer Service:

• Act as a point of contact for station staff, addressing their inquiries and concerns promptly and professionally.
• Ensure a high level of customer satisfaction by delivering excellent support services.

Quality Assurance:

• Perform regular inspections of AFC equipment to identify potential issues and ensure compliance with safety and quality standards.
• Participate in quality control processes to maintain the reliability of the AFC system.

Collaboration:

• Collaborate with cross-functional teams, including project managers, engineers, and technicians, to achieve project goals.
• Communicate effectively to relay feedback and suggestions from station staff to improve system performance.

Qualifications

• Bachelor's Degree in a relevant field (e.g., Computer Science, Electrical Engineering, Information Technology, or a related field).
• Strong technical aptitude and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a commitment to delivering high-quality work.
• Willingness to travel to train stations as needed.
• Previous experience or coursework related to AFC systems is a plus but not required.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Exposure to cutting-edge AFC technology and systems.
• Positive and collaborative work environment.
• A supportive and inclusive work environment.