System Analyst II at FHI 360

Basic Functions:

Responsible for the development and day-to-day maintenance and enhancements of the application systems in test and production operations, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication, and client relationship management in partnership with Infrastructure Service Support and Operations team members. Ensures all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines. Acts as an internal expert in terms of the assigned system and is responsible for knowing what changes have been made to the base system. Plays a critical role in delivering high-quality service and support to various levels of internal users. Conducts technical and analytical work in developing, designing, and/or analyzing technical solutions for clients. Assesses new software products and solutions. Duties include participation in client needs assessments, evaluating hardware and platform availability, and software requirements.

Duties and Responsibilities:

• Assists in the evaluation, development, and implementation of company systems, including custom developed and/or hosted solutions.
• Participates in code and design reviews.
• Develops new system components to include graphic user interfaces, software programs, database interfaces and reports.
• Troubleshoots basic software malfunctions, maintaining existing programs and make appropriate modifications based on changes in business environment, equipment, personnel and/or errors in existing programs.
• Ensures the consistent and reliable use of all code management and library systems assuring available, reproducible, and reusable programs.
• Coordinates with company employees and consultants, on-site and in the field.
• Works with IT (ITIL Lifecycle) and project teams to analyze and clarify operational and platform requirements.
• Executes development process for assigned work products within the scope of change/release management for enhancements and projects.
• Ensures system documentation is up to date, including data related to incidents and enhancements.
• Updates system documentation per the change/release process.
• Contributes to definition of standards, best practices and maintenance of applications.
• Determines project scope, timelines and provide quotes on development efforts.
• Leads code and design reviews.
• Develops tools to streamline development efforts.
• Defines and mentor staff in standards, best practices and maintenance of applications.
• Assists in managing flow of change request activities including assignment of programmer and documentation to be updated.
• Works with development team(s) to update project plans and track projects. Assists in managing overall scheduling and timeline across projects.
• Participates in business requirements definition and documentation.
• Coordinates with product vendors for technical support.

Applied Knowledge & Skills:

• Participates in projects and initiatives as a project resource.
• Design appropriate system solutions, translate business requirements into system specifications.
• Setup, configure, or develop business applications to support business requirements.
• Develop and execute system test plans.
• Develop and execute plans for deploying the applications into production.
• Identify and resolve project issues to further the project execution process.
• Troubleshoot issues in the use and functioning of the applications.
• Work with technical developers and database administrators to correct issues in the functioning of the applications.
• May assist in the use of a combination of data modeling, information engineering, mathematical model building, sampling, and accounting principles to ensure efficient and comprehensive designs.
• Coordinate with application vendors as needed in the support process.
• Administer applicable security in adherence to the application’s access request and approval procedure(s).
• Provide regular communication on the status of assignments, requests, and projects.

Problem Solving & Impact:

• Integrates knowledge and skills from other specialties to address moderate to complex work assignments and problems.
• Supports technology applications by exploring and adapting to changing technologies.
• Independently applies technical judgment to work assignments to achieve desired outcomes.
• Proactively verifies problem resolution. Independently resolves routine and non-routine problems. Performs diagnostics on assigned software and/or hardware.
• Makes suggestions for technical modifications to prevent future problems.

Qualifications and requirements:

• Bachelors Degree or its International Equivalent in Computer Science, Computer Engineering, Information Technology, Management Information Systems or Related Field.
• Minimum of 7-9 years as a software/system engineer. 
• Must-have 6+ experience in developing and designing RESTful services and APIs
• Must have 5+ experience in Microsoft Power Automate, Azure, Integrations, Postman.
• Must have experience in Integrations, iPaaS and other backend transformation techniques.
• Good understanding of web markup, including HTML5 and CSS3
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Excellent in solution design with focus on process-transformation-architecture. 
• 5+ years of experience with building enterprise application integration (EAI), Service Oriented Architecture (SOA) and Rest Oriented Architecture (ROA) driven solutions at enterprise scale. 
• Must have experience with Azure DevOps and Sprint release management.
• Must have experience in CI/CD: Must have GIT experience
• Experience in Azure DevOps creating build and release pipelines incorporating automated tools using portal YAML Exposure of working on Azure pipeline setup activities like setting up build agent, deployment monitoring of Azure DevOps agents Creating pipeline policies for pull requests, stage gates and approvals Experience with YAML, JSON, PowerShell Bash scripting
• Must have experience in Azure portal feature development like Log App Insights, Azure functions, Azure logic Apps, MS flow, Azure storage etc.
• Good to have experience with Performance tuning of cloud-based applications for best performance
• Experienced in working in agile/DevOps environment with continuous integration and continuous deployment and application lifecycle management experience in Cloud CI/CD pipelines, Git Hub.
• Involve in implementing highly scalable solutions
• Translate business requirements into viable technical design and implementation adhering to the outer architecture.
• Understand the current applications and technical architecture and improvise them as needed.
• Strong code review skills, ensure the quality of the project and resolve performance issues.
• Minimum of 3 years of experience with Data modelling, Query tuning and Data transformation.