System Administrator at The Elevation Church

Job Summary

• To act as Systems architecture specialist for all IT systems and support the developer team to maximize TEC IT infrastructure.  

Job Details

Key Result Areas (What) 

(List expected results that must be achieved o fulfil job purpose)

• Installing and configuring server architecture, and networks
• Manage and support hosted network servers and cloud technology tools.
• Set up accounts and server workstations
• Monitor system performance and troubleshooting issues and outages.
• Ensure security through access controls, backups, and firewalls
• Upgrade systems with new releases and models.
• Develop expertise to train staff on ERP.
• Server maintenance
• Monitor user backup.

Supporting Activities (How)

(What are the key activities undertaken to achieve the desired end results?)

Systems and Network Administration

• Availability on non-working days e.g. Sundays and Special events days.
• Support Services
• Serve as the 2nd-Level for technical support.
• Perform remote support and maintain hosted platforms.
• Record events, problems, and resolutions
• Direct Support for ERP Solution
• Monitor and maintain all cloud & physical servers
• Technology Hub Operations Management
• Active participation in preparing tools for coordinating and operating a technology hub. 

Reporting

• Running and sharing regular systems usage report to IT Manager and CTO.  

Requirements

Educational Qualification

• A Bachelor's degree in Computer Science or related field.
• Relevant Experience (Type and minimum years expected)
• Maintain infrastructure and security systems
• VMWare, Hyper-V, Hosted Servers, and Cloud Computing
• Storage SAN/NAS
• Automation tools
• Scripting experience (PowerShell/Bash/Shell)
• Experience of working as ERP solution administrator would be advantageous however training will be provided
• Experience of working on technical support helpdesks
• Experience of technical user support including excellent problem-solving skills
• Demonstrable experience working as a technical administrator or cloud Architect
• Strong communication and interpersonal skills, ability to listen and interpret requirements with technical and non-technical audiences, as well as demonstrating work to stakeholders
• Administration of cloud-based systems ideally CRM, ERP and ITSM systems
• Attitude and Behavioural Traits
•  Analytical and investigative skills
• Strong team working skills
• Security awareness