Switch /Billing Network Engineer at eRecruiter Nigeria

JOB RESPONSIBILITIES

• Proactively monitor network performance and identify potential issues through various monitoring tools and alerts.
• Provide 24/7 network monitoring and support on all operational Core network equipment.
• Perform operation and maintenance on core network elements to achieve network availability.
• Facilitate the integrate of new network nodes.
• Implement change requests, resolve fault escalations and ensure TTs are accurately closed within MTTR.
• Ensure effective implementation and maintenance of all SIP connections.
• Ensure routine and corrective maintenance on SIP nodes.
• Generate incidence reports for core network occurrences Daily, weekly and monthly.
• Implement software upgrades and hardware replacements on core networks.
• Perform network impact analyses of change requests and software upgrades on core nodes.
• Perform daily network traffic and KPI trend analysis reports.
• Carry out periodic audits on core network nodes and B number analyses.
• Perform periodic service tests on the network.
• Troubleshoot and resolve network connectivity problems, ensuring network uptime and user satisfaction.
• Analyze network traffic patterns and identify opportunities for optimization and performance improvement.
• Implement changes and configurations to the network infrastructure as needed, following proper change management procedures.
• Collaborate with other network support teams to ensure efficient problem resolution.
• Analyze and investigate discrepancies in billing CDR and work towards resolving them promptly.
• Configure and maintain billing systems to ensure accurate and efficient billing cycles.
• Generate reports on network usage and billing metrics for various stakeholders.
• Adhere to company policies and regulations related to billing practices.

Requirements

• Bachelor's degree in Computer Science/Engineering, Electrical Electronics, Information Technology, or a related field (preferred).
• Minimum [5] years of experience in a Network Operations Center (NOC)/ billing systems or similar environment.
• Strong understanding of TCP/IP networking protocols and technologies.
• Experience with network monitoring tools and troubleshooting methodologies.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
• Ability to work independently and manage multiple tasks in a fast-paced environment.