Surveillance Officer at Jamub Group

Responsibilities

• Continuously monitor live CCTV feeds from all camera locations across Jamub Group sites, ensuring uninterrupted surveillance coverage throughout each shift.
• Observe and identify unusual, suspicious, or unsafe activity across monitored locations, including unauthorised access, theft, safety breaches, and operational irregularities.
• Promptly report any incident, security breach, or anomaly to the Head of ICT and relevant on-site personnel (security, facility, or department heads) following the Group's incident escalation procedure.
• Compile clear, accurate, and timely shift handover reports and incident reports, capturing time, location, camera reference, description of the event, and action taken.
• Maintain a daily monitoring log and incident register for each site, ensuring records are complete, consistent, and retained in line with the Group's data retention policy.
• Conduct routine checks of camera functionality, recording status, storage capacity, and video quality; promptly report any camera downtime, blind spots, or equipment faults to ICT for corrective action.
• Support the retrieval and preservation of CCTV footage requested for investigations, audits, or disciplinary proceedings, following proper chain-of-custody procedures.
• Take ownership of any errors, missed observations, or lapses in monitoring; report them honestly and promptly rather than concealing them, and cooperate fully in any post-incident review.
• Escalate technical faults with cameras, recorders (DVR/NVR), network connectivity, or the control room monitoring system to the Head of ICT without delay.
• Maintain strict confidentiality of all footage and monitoring data in line with the Nigeria Data Protection Act (NDPA) 2023 and Jamub Group's data protection policies; footage must never be copied, shared, or discussed outside authorised channels.
• Coordinate with on-site security personnel and department heads to verify incidents in real time and support an effective response.
• Ensure proper handover of ongoing observations, open incidents, and equipment status at the end of each shift to the incoming officer.
• Comply with all control room access protocols, ensuring only authorised personnel enter the monitoring room.
• Perform any other related duties as assigned by the Head of ICT.