Support Analyst at FairMoney

As a Support Analyst, you will play a pivotal role in the management and optimization of our Point of Sale (POS) operations. Your responsibilities will include ensuring the seamless functioning of POS terminals and delivering exceptional support to our customers and partners. This position demands a keen eye for detail, technical proficiency, and exceptional communication skills.

Role and Responsibilities

Planning and Distribution of POSs:

• Understanding the company's overall concept, including the brand, customer base, product goals, and all service-related aspects.
• Engaging with customers or clients, providing service support.
• Executing actions to enhance customer service and internal processes.
• Learning and becoming proficient in internal software systems.
• Assisting in creating performance reports.

POS Terminal Management:

• Executing the process of Un-mapping, Re-Mapping, Sponsor mapping, and assigning terminals.
• Deployment of terminals to managers.
• Providing POS support to Growth Managers and Customer Service.
• Managing SIM cards.
• Handling branding materials and their distribution.

Requirements

• Bachelor's degree in Business Administration, Engineering, Logistics, or a related field with at least 2 years of relevant domain experience.
• Strong technical skills and the ability to troubleshoot hardware and software issues.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work both independently and as part of a team.
• Knowledge of payment industry regulations and security standards is a plus.
• Experience with call handling is desirable.