Supply-Side Officer at New Incentives

Job Summary

• The Supply-side Officer (SSO) will be responsible for supply-side review and identification of cases, investigation, acting to resolve cases and daily reporting.
• In addition, the SSO will make contributions and recommend ideas that will reduce or eradicate stockout and runouts.

Key Duties and Responsibilities

• Daily review of the various platforms from which supply-side issues can be identified and update of all supply-side logs.
• Continually communicate with FMs or LCCOs of clinics or LGAs with cases to investigate, identify actions already taken, and ascertain the status of supply-side cases.
• Develop and disseminate supply-side reports to team members daily via email.
• Follow up with team members daily and take action to resolve supply-side issues, identify case status, and update the supply-side logs.
• On alternating weeks, conduct phone calls with all LCCOs and Apex Clinic Officers in charge of vaccine distribution at LGAs and clinics, respectively.
• Weekly update of the Master case log.
• Provided verbal supply-side reporting and active participation during the twice weekly government relations team meeting.
• Engage with supply-side government stakeholders to advocate for the program and supply-side follow-up.
• Provide innovative recommendations and ideas on minimizing or eradicating supply stockouts and runouts.

Security Awareness:

• Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
• Take responsibility for personal safety and the safety of team members, as applicable, in the field.
• Read and understand all Security documents in the context of operations, including SOPs and Country Security Plan.

Other Duties:

• As assigned by leadership (Less than 5% of role).

Key Performance Indicators
Rate of reduction in:

• monthly number of stockouts
• monthly number of rankouts

Rate of responsiveness to stockout and runout cases:

• on the supply-side dashboards
• Identified during calls to LCCOs
• Identified during calls to apex clinics

Rate of adherence to:

• daily updating of the clinic, apex clinic or LGA case logs before night fall
• Weekly updating of the master case log before the preceding Monday
• Timely daily reporting to team members via email before 5pm.

Key Requirements
Education and Work Experience:

• HND or Bachelor’s Degree in any field.
• Holding a similar position in the NGO sector will be advantageous.
• Minimum of 1 - 3 years relevant experience in an NGO.
• The candidate must be a resident or willing to relocate to the locations where the position is advertised.

Skills and Competencies:

• Good understanding of trends, challenges, opportunities, and regulations relating to the development sector
• Strong communication skills (verbal and written) in Hausa
• Strong interpersonal skills
• Strong customer service and people management skills
• Strong problem-solving skills
• High ethical standards and integrity
• Ability to manage multiple priorities.