Supply Side Officer at New Incentives

Job Summary

• The Supply-side Officer (SSO) will be responsible for supply-side review and identification of cases, investigation, acting to resolve cases and daily reporting. In addition, the SSO will make contributions and recommend ideas that will reduce or eradicate stock out and run outs.

Key Duties and Responsibilities

• Daily review of the various platforms from which supply-side issues can be identified and update of all supply-side logs.
• Continually engage and communicate with FMs or LCCOs of clinics or LGAs with cases to investigate, identify actions already taken, and ascertain status of supply-side cases.
• Develop and disseminate supply-side reports to team members on a daily basis via email.
• Follow up with team members on a daily basis and take action to resolve supply-side issues, identify case status, and update the supply-side logs.
• Conduct phone calls with all LCCOs and Apex Clinic Officers in charge of vaccine distribution at LGAs and clinics, respectively, on alternating weeks.
• Weekly update of the Master case log.
• Provide supply-side verbal reporting and active participation during the twice weekly government relations team meeting.
• Engage with supply-side government stakeholders to advocate program and supply-side followup.
• Provide innovative recommendations and ideas on how to minimize or eradicate supply stockout and runouts.

Security Awareness

• Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
• Take responsibility for personal safety and the safety of team members, as applicable, in the field.
• Read and understand all Security documents in the context of operations, including SOPs and Country Security Plan.

Other Duties

• As assigned by leadership (Less than 5% of role).

Key Performance Indicators

• Rate of reduction in:
  • monthly number of stockouts
  • monthly number of rankouts
• Rate of responsiveness to stockout and runout cases:
  • on the supply-side dashboards
  • Identified during calls to LCCOs
  • Identified during calls to apex clinics
• Rate of adherence to:
  • daily updating of the clinic, apex clinic or LGA case logs before night fall
  • Weekly updating of the master case log before the preceding Monday
  • Timely daily reporting to team members via email before 5pm

Key Requirements
Education and Work Experience

• HND or Bachelor’s Degree in any field.
• Holding a similar position in the NGO sector will be advantageous.
• 1 - 3 years relevant experience in an NGO.
• The candidate must be a resident or willing to relocate to one of our states of operation as indicated in the application form.

Skills and Competencies

• Good understanding of trends, challenges, opportunities, and regulations relating to the development sector
• Strong communication skills (verbal and written) in Hausa
• Strong interpersonal skills
• Strong customer service and people management skills
• Strong problem-solving skills
• High ethical standards and integrity
• Ability to manage multiple priorities.