Supply-Chain Admin / Customer Service Desk Officer I at ICRC - International Committee of the Red Cross

Purpose

• Supply Chain / Customer Service Desk Officer 1 ensures that requests are handled efficiently and effectively to meet needs in the field. S/he also makes information about potential or firm orders available to other logistics staff and those requesting services.

Accountabilities & Functional Responsibilities

• Receive, upload & works on and attribute Supply Requests (SR) in JDE ERP and other requests received in Service and task management database (STM).
• The SC/CSD responsible for its AOR (MIU Branch Plant) and will then ensure that all info relevant to SR should be sent and received through STM and duly filed. This includes correspondence with all stakeholders.
• Meet with the corresponding purchaser to clarify the sourcing of the items and item codes to be used in the order
• Ensure the correct item codes are used, if needed, change the codes and inform the customer
  Forwards, when necessary, SR to WHS or other Logistics source and follows up until the arrival of the shipment.
• Maintain SRs in the staging process until sourcing and lead times are confirmed for all items. This also applies to validated Field Requisition Orders. Timely follow-up is conducted to ensure all staged SRs are fully populated and ready for processing
• Manages the scheduled pick date, the promised delivery date according to the sourcing (local / regional purchase, WH delivery or upstream supply).
• Systematically review SRs for accuracy, in communication with the customer, before submitting for approval
• Establishes and maintains the documentation process for tracking and monitoring for each SR. Updates and closes files
• Follow up on incoming upstream orders to determine the lead time and date of arrival for better clarity to customers.
• Manage orders and requests until all lines of an order are fully dispatched and confirmed delivered.
• Treat orders based on the organization chart flow and treat internal requests as per threshold.
• SC/CSD to treat all internal Request (IR) and get approvals before forwarding to Purchaser for onward processing
• Ensures JDE Orders Follow up table has accurate information and acts with other units to maintain the accuracy
• Reports to logistician daily on any problems that occurred, claims and unusual requests concerning open orders without delay
• Provide requesters regularly with updated information regarding the status of their orders.
• Manage orders and requests until all lines of an order are fully dispatched and confirmed delivered.
• Treat orders based on the organization chart flow and treat internal requests as per threshold.

Certifications / Education Required

• University degree or technical degree with equivalent experience in logistics, administration or equivalent.
• Typically, three to five (3 - 5) years’ overall professional experience.
• Three (3) years’ previous experience in administration or in a supply chain/logistics department
• Good command of spoken and written English and the local working language.
• Computer literacy; good knowledge of Microsoft Office.
• Knowledge of enterprise resource planning software an asset.
• Good knowledge of supply chain processes.

Desired profile and skills:

• Strongly motivated by humanitarian work

Our values:

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. 

People management responsibilities

• No

Relationships:

• Internally, interacts with staff in all logistics units, units that use logistics services and the Finance and Administration Division.
• No external relationships.