Supervisor, Transport Operations at DP World

Job Function

• The Supervisor – Transport Operations (Product Management) is responsible for overseeing and coordinating all products and breakage-related activities, ensuring efficient processes, accountability, and compliance with organizational standards.
• This role involves supervising the Controller - Breakages, all the Breakages Control Officers (BCOs) and Products & Breakages Officer, reconciling breakage reports across multiple stakeholders, locations, and supporting the business with valuable data insights.
• The Senior Fleet Controller Products Management will advocate for operational excellence and maintain robust reporting and analysis systems to ensure accurate records and effective consequence management.

Key Performance Areas
Supervision & Oversight:

• Lead and supervise Product and Breakages Controllers and Breakages Control Officers (BCOs) and Products & Breakages Officer to ensure optimal performance and adherence to company policies.
• Monitor and evaluate the activities of BCOs, Product & Breakages Controller, providing guidance, training, and feedback as required.
• Serve as the primary escalation point for unresolved or complex breakages issues with the client and customers.
• Monitor loaded products at loading breweries, warehouses, depots and other loading points including loading patterns, strapping, strength, and condition of the wooden pallets.
• Monitor offloading of products at customer locations, external warehouses, depots and other offloading points including accuracy of input into apps and waybills.
• Approval of breakages input on iManager by Products & Breakages Officer to ensure sufficient document upload and accurate data.

Breakage & Reconciliation Management:

• Oversee the tracking, monitoring, and documentation of breakages for all vehicles across all trips.
• Reconcile breakage reports with client records, PBO reports, and finance records to ensure alignment and accuracy.
• Review unaccounted breakages reported by PBO and liaise with Senior Fleet Controllers for appropriate consequence management.
• Supervise daily reconciliation with client representatives on-site and ensure signed records are maintained for debit purposes including review of Lopis report
• Ensure the preparation and maintenance of comprehensive breakage and delivery records across branches, for weekly or monthly reporting.

Operational Excellence:

• Oversee sorting supervision for empties returned from trade at breweries, ensuring compliance with agreed standards.
• Enforce strict review processes for debits from clients and ensure thorough reconciliation of discrepancies.
• Advocate for the use and implementation of the agreed NB’s breakages/shortages standard operational procedures to maintain industry best practices and enhance operational efficiency.
• Engage RLM and Head, customer excellence unit of NB to ensure SOP application.
• Engage customers, distributors, warehouses, and other offloading points on huge returns of products.

Fleet & Logistics Support:

• Support Fleet Controllers in tracking and analyzing daily trip details for all trucks within the fleet.
• Ensure accurate records of truck odometer readings, loading locations, and quantities are maintained and reconciled.
• Collaborate with Fleet controllers and the SCs in the documentation and analysis of logistics data to provide actionable insights.

Qualifications Required

• Bachelor’s degree in Logistics, Transportation Management, or a related field.
• CILT, ACSC.

Experience and Skills Required:

• Minimum of 5 years’ experience in logistics or fleet operations, with at least 2 years’ experience in a supervisory or senior role.
• Manufacturing experience.
• Transport and Logistics experience with focus on product handling and breakage control.
• Supervisory experience – proven experience in supervising teams.
• Distribution Management.
• Warehouse Experience.