Supervisor at Resource Intermediaries Limited

Duties / Description

• Staff Supervision:
  • Oversee the work of waitstaff, bussers, hosts/hostesses, and other restaurant staff.
  • Train new employees on restaurant policies, procedures, and service standards.
  • Schedule staff shifts and ensure adequate staffing levels.
  • Conduct performance reviews and provide feedback to staff.
  • Address employee concerns and resolve any conflicts that may arise.
  • Ensure staff compliance with all safety and sanitation regulations.
• Guest Service:
  • Greet and welcome guests to the restaurant.
  • Respond to guest inquiries and resolve any complaints or issues promptly and professionally.
  • Ensure that all guests receive excellent service and have a positive dining experience.
  • Monitor guest satisfaction levels and identify areas for improvement.
• Restaurant Operations:
  • Assist with the opening and closing procedures of the restaurant.
  • Monitor food and beverage orders to ensure accuracy and timely delivery.
  • Assist with inventory management and ordering supplies.
  • Ensure that the restaurant is clean, organized, and well-maintained.
  • Maintain a safe and secure work environment for staff and guests.
  • Assist with special events and catering as needed.
• Financial Responsibilities:
  • Assist with the processing of credit card payments and other financial transactions.
  • Monitor restaurant sales and identify any trends or areas of concern.
  • Assist with the preparation of daily and weekly reports.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of experience in a fast-paced restaurant environment.
• Prior supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work effectively under pressure and in a team environment.
• Knowledge of food safety and sanitation regulations.
• Ability to stand for long periods and lift up to 25 pounds.
• Food Handler's Certification preferred.