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  • Posted: Aug 16, 2022
    Deadline: Not specified
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  • Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
    Read more about this company

     

    Supervisor-Concierge

    Job Number 22133854
    Job Category Rooms & Guest Services Operations
    Location Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos, Lagos, Nigeria
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Non-Management

    POSITION SUMMARY

    • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
    • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
    • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
    • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
    • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
    • Review shift logs/daily memo books and document pertinent information in logbooks.
    • Ensure that any outstanding requests from the previous day receive priority and are resolved.
    • Monitor inventory and order general office supplies.
    • Notify Loss Prevention/Security of any guest reports of theft.
    • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
    • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
    • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
    • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others.
    • Ensure adherence to quality expectations and standards.
    • Stand, sit, or walk for an extended period of time.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
    • Perform other reasonable job duties as requested by Supervisors.

    Method of Application

    Interested and qualified? Go to Marriott International, Inc. on jobs.marriott.com to apply

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