Supermarket Supervisor at Resurgir Consulting

Job Summary

• The Supermarket Supervisor will oversee the daily operations of the supermarket, supervise staff, monitor customer service, ensure proper product arrangement, and support effective stock and cash management.
• The ideal candidate should be organized, responsible,customer-focused, and capable of supervising a team in a busy retail environment.

Key Responsibilities

• Supervise the daily activities of supermarket staff.
• Assign duties and monitor staff attendance and performance.
• Ensure all departments and aisles are properly organized and maintained.
• Monitor customer service and ensure customers receive prompt and courteous assistance.
• Oversee the activities of cashiers, aisle attendants, and other store personnel.
• Monitor stock levels and ensure shelves are adequately stocked.
• Support regular stocktaking and investigate discrepancies.
• Monitor product arrangement, pricing, labelling, and expiry dates.
• Ensure damaged or expired products are identified and reported.
• Monitor cashiers and ensure proper cash-handling procedures are followed.
• Review daily sales and operational records where required.
• Handle basic customer complaints and escalate serious issues to management.
• Ensure the supermarket maintains high standards of cleanliness and hygiene.
• Monitor compliance with company policies and procedures.
• Report staff, stock, equipment, and operational issues to management.
• Assist with receiving and checking deliveries.
• Help minimize stock losses, wastage, and product damage.
• Ensure smooth opening and closing of the supermarket according to company procedures.
• Support staff training and onboarding where necessary.
• Prepare or submit daily operational reports to management.
• Perform other duties assigned by management.

Requirements

• Minimum of OND/HND/BSc in Business Administration, Management, Marketing, or a related field.
• Previous experience in supermarket, retail, store management, or a supervisory role is preferred.
• Must be computer literate.
• Strong leadership and team-management skills.
• Good communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Good knowledge of customer service and retail operations.
• Basic understanding of inventory and cash management.
• Ability to monitor staff and enforce workplace procedures.
• Strong attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Must be responsible, trustworthy, punctual, and disciplined.
• Ability to work effectively with minimal supervision.
• Must be willing to work 22 days per month.