Supermarket Supervisor at Home Affairs Supermarket

Responsibilities

• Manage all cashiers to ensure adherence to standard of operating procedure (SOP).
• Ensure all e-sales (Jumia) accounts are well managed and accounted for daily.
• Communicate clearly and openly with all customers and team members.
• Resolve customer related issues at the cash point.
• Coordinate and oversee all cash point activities daily.
• Proactively engage customers to address all customer complaints & answer their questions.
• Ensure customer transactions are processed promptly and accurately by the cashiers.
• Manage customer transactions both cash and card payments appropriately.
• Ensure appropriate and timely work schedule (roaster) preparation for all cashiers.
• Ensure all scheduled & unscheduled shifts and time-offs are covered appropriately.
• Promptly resolve pricing and price check issues for cashiers and customers.
• Provide excellent customer service at all times.
• Create and maintain a positive work environment for all cashiers.
• Ensure discipline and team spirit amongst team.
• Resolve all customer issues and do refunds when necessary/appropriate in agreement with Sales Manager.

Qualifications

• 2-3 years experience as a floor supervisor in a supermarket
• ND/BSC in Business Related courses
• Living around Ikeja, Omole, Ogba, Beger