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At ApplyBoard, we believe that education is a right, not a privilege. We empower students around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from discovery and application to enrolment, assisting thousands of students to pursue their dreams of studying abroad. Website
The Role:
Are you ready to change the lives of prospective International Students? We are looking for a vibrant English speaking Student Support Officer (Remote, Based in Nigeria) supporting prospective students who are looking to study in Canada and other countries. Working with Students and with local recruiting partners, your job will be to guide students through the admission process on ApplyBoard’s platform and services.
What you’ll be doing every day:
Represent the ApplyBoard brand to promote ApplyBoard services
Follow up on leads promptly to increase international student engagement at ApplyBoard
Respond to inquiries via phone, chat and email in a professional and timely manner
Be responsible for meeting program applications and enrollment targets
Guide prospective students on schools and programs in ApplyBoard’s key markets
Support international students through the entire admission life-cycle from program selection to arrival on campus
Coordinate with various teams across the company to ensure a positive customer experience and timely application decision
Update and maintain our customer database with all pipeline activity
Implement marketing and recruitment strategies through research and market analysis to maximize international student outreach
Responsible for supporting prospects in their local time zone
What you bring to the table:
Post-secondary or equivalent experience
Demonstrated customer service and client management skills
Strong verbal and written communication skills
Ability to work independently within a team-based environment
Exceptional problem-solving skills under ambiguous circumstances to ensure you provide the best outcome for our students while maintaining integrity
Fluent in English required
Salesforce (CRM) Experience is an asset
Experience working in the education industry or having been an international student would be considered an asset
#remote
Life at ApplyBoard:
By joining our team, you have the opportunity to:
Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement
Work alongside a globally diverse team of over 1,500 team members based in over 25 countries, who speak more than 75 languages.
Make a difference in the lives of thousands of students as they explore educational opportunities
Want to learn more about ApplyBoard, read our Life at ApplyBoard Blog, and be sure to follow us on our LinkedIn page.
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