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M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go PayGo solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of cus...
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The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Strategy Manager, you will work closely with the Chief Customer Officer to provide analytical support and strategic insights to maximize customer experience, satisfaction, success, and lifetime value. You will also help define and disseminate the company’s overall strategy.
This position will report to Chief Customer Officer and can be based in any of M-KOPA’s countries of operations: Kenya, Uganda, Nigeria, and Ghana. You will also need to travel as needed to other markets of operations to engage with our customers and in-country teams.
To achieve this, you’ll be expected to:
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