Store Sales Executive at Workforce Group

Our client is a luxury fragrance & beauty products retail chain

Job objective

• Supports the outlet manager to grow sales through a focus on excellent customer service and relationship management.
• Act as a beauty and luxury lifestyle products consultant to walk-in customers in assigned outlet.

Duties & Responsibilities

• Acts as advisor or consultants to walk-in customers and over-the-phone customers.
• Provide friendly, efficient service to all walk-in customers.
• Offer information about merchandise selection to help customers choose wisely.
• Have deep product knowledge and exhibit familiarity with all product information.
• Actively listen to customers and then provide them with solutions that are exactly what they need.
• Excite customers about how new products can enhance their lives.
• Assist customer by suggesting additional merchandise that compliments their selections.
• Assist in pricing merchandise, markdowns, restocking and other retail related duties.
• Be able to effectively handle customer service issues.
• Assist and maintain visual merchandising and selling floor standards.
• Know and use promotional event information to maximize sales.
• Assist in preparation of periodic physical inventory exercises.
• Be able to use PoS Systems for sales & other check-out functions
• Support Outlet Manager to execute the display and maintenance of off-shelf merchandise.

Required Experience

• Relevant degree
• 1-3 years of experience working in a luxury service retail environment, or other Customer service experience and/or retail sales experience.