Store Operations & Fulfillment Lead at Custom Gifts & Designs

Job Summary

• We are seeking a proactive and detail-oriented Store Operations & Fulfillment Lead to oversee store organization, inventory presentation, order fulfillment, and sales support activities.
• The ideal candidate will ensure products are properly arranged, stock levels are maintained, customer orders are processed efficiently, and inventory accuracy is upheld.

Key Responsibilities
Store Operations:

• Manage store stock arrangement and product display
• Ensure shelves and storage areas remain organized and presentable
• Monitor product availability and coordinate replenishment activities
• Maintain accurate store inventory records
• Ensure products are properly labeled and easy to locate
• Monitor stock levels and report low-stock items

Order Fulfillment:

• Supervise online order processing and fulfillment activities
• Manage product picking and packing processes
• Ensure timely and accurate order preparation
• Coordinate product dispatch and delivery activities
• Resolve order discrepancies and inventory-related issues
• Monitor fulfillment performance and efficiency

Sales Support:

• Coordinate with the sales team to ensure product availability
• Support promotional campaigns and sales activities
• Provide inventory updates to management and sales personnel
• Assist in maintaining a positive customer shopping experience

Requirements

• NCE / ND qualification
• 1–3 years of experience in Store Operations, Inventory Management, Warehouse Operations, Retail Management, or Order Fulfillment
• Strong organizational and leadership skills
• Excellent communication and interpersonal abilities
• High attention to detail and accuracy
• Ability to manage multiple tasks and priorities
• Strong problem-solving and decision-making skills
• Customer-service-oriented mindset

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience using ERP, POS, or Inventory Management Systems
• Knowledge of inventory control and stock management procedures
• Ability to prepare operational and inventory reports
• Good computer literacy and data entry skills

Preferred Qualities:

• Strong leadership and supervisory abilities
• High level of accountability and integrity
• Excellent time management skills
• Ability to work under pressure
• Strong attention to detail
• Team player with a proactive attitude.