Store Manager at Coollink.ng

Job Summary

•  We are seeking a highly organized and disciplined Store Manager to oversee the daily operations of our retail outlet.
• The Store Manager will be responsible for managing staff, enhancing customer satisfaction, meeting store targets, and maintaining operational excellence.

Key Responsibilities

Store Operations: 

• Oversee the day-to-day operations of the store, ensuring compliance with company policies and industry regulations.
• Inspection of all materials coming into the store to ensure items are of right quality, quantities and specification,
• Ensure all materials requests are approved by the appropriate authority before issuance to employees/user department and other sister companies.
• Ensure there are no obsolete stock or expire stock in the store at every point in time. 
• Ensure all unused materials are reported timely to the line Manager and account for proper documentation on the ERP.
• Report to account on all assets in store and document movement from time to time.
• Coordinate with internal auditor to organize monthly stock count and ensure accuracy of all inventories on the system and physical. 
• Team Leadership: Manage and motivate the store team to increase sales and ensure efficiency. Handle staffing requirements, including the recruitment, training, and development of staff.
• Inventory Management: Manage inventory levels and ensure the stock is well-maintained and logged accurately. Implement inventory audits and control wastage.
• Sales Targets: Set and achieve sales targets, working closely with the sales team to maximize performance.
• Customer Service: Ensure high levels of customer satisfaction through excellent service. Resolve customer issues and complaints promptly.
• Reporting: Prepare detailed reports on buying trends, customer needs, and profits. Conduct regular analysis to make data-driven decisions for operational adjustments.
• Budget Management: Manage budget and forecast monthly and annual profits. Control expenses and analyze store financials to optimize profitability.
• Safety and Security: Ensure the store environment is safe and secure, protecting staff and customers. Monitor security protocols and handle emergencies effectively.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Retail Management, or relevant field.
• Proven experience as a Store Manager or similar managerial role, preferably in an ISP or telecommunications environment.
• Strong organizational and disciplined leadership skills with the ability to multitask.
• Excellent communication, interpersonal, and customer service skills.
• Proficient in MS Office and store management software. Must have knowledge of TEAMS or demonstrate a willingness to learn quickly. Familiarity with TEAMS is essential for effective communication and workflow management within our company.
• Strong analytical skills and data-driven thinking.
• Ability to work under pressure and manage challenging situations.

Benefits

• Competitive salary package.
• Health insurance.
• Opportunities for professional development and training.
• Dynamic and supportive work environment.