Stock Controller at C & I Leasing Plc

Job Description

• Stock management: Physical and system stock receipt and issuance; and stock taking.
• Housekeeping: Cleaning the shop and following 5s standards to keep the shop neat.
• Customer service: Log and resolve all customer issues and assist customers in their inquiry
• Branding: Ensure that all posters, demos, and marketing materials are visible; and present themselves diligently as the face of client.
• Sales Team support
• Issuing and allocating stock and sales material to sales team.
• Offer any support that the sales team requires
• Performing reverse logistics on behalf of the sales team Stock management .
• Receiving stock Issuance of stock to the customers and sales team working in the shop Reverse logistics for returns on a strict schedule without a miss .
• Tracking inventory movement and issuance, ensuring it is up to date Customer service and diagnostics.
• Supporting customer Phone repairs through elected repair partners.
• Giving client standard customer experience to all customers who walk into the shop, attending to all their requests.
• Performing device swaps and cancellations.
• Tracking all pending customer issues and ensuring quick turn-around time. Other tasks assigned to them by the supervisor.

Experience / Skills & Competencies / Education Required

• HND / BSc in any field or tertiary training in customer service.
• 2 years’ experience in customer care, preferably in a phone selling company.
• Front office management is an added advantage
• Basic excel knowledge.