Stock Controller at C & I Leasing Plc

Responsibilities

• Stock management: Physical and system stock receipt and issuance; and stock taking.
• Housekeeping: Cleaning the shop and following 5s standards to keep the shop neat.
• Customer service: Log and resolve all customer issues and assist customers in their inquiry
• Branding: Ensure that all posters, demos, and marketing materials are visible; and present themselves diligently as the face of the client.
• Issuing and allocating stock and sales material to sales team.
• Offer any support that the sales team requires
• Performing reverse logistics on behalf of the sales team Stock management.
• Receiving stock Issuance of stock to the customers and sales team working in the shop.
• Tracking inventory movement and issuance, ensuring it is up to date Customer service and diagnostics.
• Supporting customer Phone repairs through client-elected repair partners.
• Giving client standard customer experience to all customers who walk into the shop, attending to all their requests.
• Performing device swaps and cancellations.
• Tracking all pending customer issues and ensuring quick turnaround time.
• Other tasks are assigned to them by the supervisor.

Experience / Skills & Competencies / Education Required

• HND / BSc in any field or tertiary training in customer service.
• At least 2 years experience in customer care.
• Basic Excel knowledge.