Specialist, Technical Audit at IHS Towers

Job Description

As Specialist, Technical Audit, you will execute assigned tasks related to  optimization of network services across sites and provide support to all active vendors to ensure enhanced customer experience and revenue assurance

Key Roles & Responsibilities

• Implement technical audit plans by carrying out inspection of all critical telecoms infrastructure equipment. Make recommendations based on audit findings to enhance and improve operations and performance.
• Contribute towards development of short-to-medium-range plans for territorial uplift and network performance.
• Ensure sites are operated and maintained to best industry standards.
• Manage 2nd-level intervention of major and/ or minor systems faults across assigned region.
• Develop, implement and maintain an efficient knowledge transfer mechanism for regional operations team.
• Produce and distribute weekly and monthly reports on all audited sites.
• Ensure continuous improvement of processes and procedures to foster efficiency and power systems optimization.
• Provide 2nd-level intervention for Field Service Engineers (FSEs) to perform at the highest level, especially in terms of delivery and meeting target deadlines.
• Contribute towards identifying training needs of FSEs.
• Contribute towards continuous search for alternative sources of power which are cost-effective and environmentally friendly.
• Perform other tasks and duties as assigned by the Manager, Technical Audit.

Functional Competencies:

• Network Performance Analysis/ Reporting
• Project Management
• Service Quality Management
• Data Analysis & Reporting
• Active Systems – Radio, Tx, etc.
• Passive Equipment Knowledge – Cooling, AC, DC, etc.
• Lean Management
• Problem-Solving
• Fault Management & Root-Cause Analysis

Behavioural Competencies:

• Collaboration & Teamwork
• Continuous Learning
• Workload Management