Specialist, ServiceNow & AI Development at IHS Towers

Job Purpose

• We are seeking a highly skilled and motivated software/AI developer to join our team. 
• The Ideal candidate should have a strong background in software development and an understanding of software development, artificial intelligence & machine learning algorithms. 
• The candidate will be responsible for designing, developing, and implementing software solutions that integrate AI and machine learning algorithms to solve complex process and business problems.

Responsibilities
General Software Development:

• Write clean, maintainable, and efficient code.
• Implement application features according to specifications.
• Participate in code reviews and contribute to team discussions.
• Debug and resolve technical issues and bugs.
• Collaborate with designers, analysts, and other developers.
• Stay updated on the latest industry trends and technologies.
• Ensure code quality and adherence to development standards.

ServiceNow Development:

• Design and develop custom applications, modules, and workflows on the ServiceNow platform to meet specific business requirements.
• Write and maintain server-side and client scripts (eg, Business Rules, UI Actions, Script Includes, Client Scripts) to automate processes and enhance system functionality.
• Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services and middleware.
• Customize and develop ServiceNow portals, dashboards and reports to improve the user experience.
• Conduct unit testing, system testing, and resolve issues related to system functionality, integrations, or performance.

Quality Assurance:

• Perform various testing types: functional, integration, performance, and regression.
• Ensure defects are resolved.
• Ensure the application meets quality standards before release.

Support:

• Provide end-user support and troubleshoot application issues.
• Document and escalate issues to the relevant teams.
• Assist in training users on new features and functionalities.
• Gather user feedback to inform future improvements
• Ensure timely resolution of support tickets and inquiries.

Qualifications

• Degree holder in Computer Science or related fields 
• 4+ years in Software Engineering and development.

Organizational Competencies:

• Customer Focus - People demonstrating this competence understand & exceed our customers' needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competence constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competence are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Boldness - People demonstrating this competence are thorough in analyzes & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competence are constantly seeking to create a positive impact in the communities we serve.

Benefits

• Pension
• Medical insurance
• Employee Assistance Program
• Annual leave
• Parental leave
• Social events.