Specialist, Quality Improvement at Georgetown University Center for Global Health Practice and Impact (CGHPI)

Job Overview

• The quality improvement specialist will work with Advisor Quality Improvement.
• S/he will conduct QI baseline review and develop tailored HIV QI improvement, implementation, and monitoring plans.
• S/he will work with project staff to institutionalize Data Demand Information Use for patient services improvement and policymaking.

Work Interactions and conditions:

• The QI specialist will report to the Advisor, QI and will work closely with other team leads based in the state Offices, Facility and Community.
• This position requires regular visits to supported health facilities to provide technical support, mentoring and supervision. But must be able to work with very SHORT timelines that may require unplanned travels and long work hours.

Responsibilities

• Adapt and use QI initiatives currently being used and assess the Quality of Care of services including the identification of gaps and potential drivers and barriers for health care providers in improving quality of services.
• Lead the design, planning, implementation, monitoring, documentation including analysis and visualization and dissemination of QI activities in the state.
• Lead the development of the improvement monitoring system, in coordination with the M&E officer(s) to ensure collection of comprehensive monitoring data for facility and community-based quality indicators and develop responsive programmatic activities or course correction.
• Integrate the use of QI into the project activities so that it is not implemented in silo from other activities that have the potential/objective to improve service quality (training, supervision, etc.)
• Contribute content on improvement activities and participate in the development of work plans, quarterly and annual reports, financial reports, and any other reports required by USAID.
• Provide technical support in developing remediation plans and tracking results of progress to support decision-making and strengthening monitoring of key performance indicators by USAID.
• Work closely with the QI Advisor to develop and maintain strong working relationships with MOHs, State GoN agencies, LGA and health facility stakeholders and involve them in the QI process.
• Collect data, review and ensure quality as related to QI activities.
• Provide onsite support and mentoring to selected project sites in the state for quality improvement activities.

Requirements and Qualifications

• A University Degree in Medical Sciences (MBBS / B.Pharm.), Behavioral / Social Sciences, Public Health, Demography, Biostatistics, Statistics or any health-related relevant field. A Master’s Degree in Public Health (MPH) will be an advantage
• At least 5 years of relevant experience leading quality improvement and demonstrated knowledge in designing and implementing quality improvement activities for public health programs
• Working knowledge and familiarity with USG-funded and/or other global health donor evaluation policies and practices
• Strong technical skills, including experience in strategic planning and performance measurement, performance evaluations for improvement, and developing performance monitoring plans
• Experience with both quantitative and qualitative methodologies
• Ability to manage multiple projects simultaneously and meet time-sensitive deadlines
• Previous experience in capacity development, stakeholder engagement and program management.
• Previous experience working in HIV program
• Comfortable with a team approach to programming and the ability to manage several major activities simultaneously.
• Proficiency in word processing, Microsoft Office
• Willingness to travel within Nigeria and especially within Kano, Jigawa and Bauchi States

Abilities:

• Strategic and analytical thinking skills with the ability to solve problems and make decisions and able to manage multiple tasks and prioritize, ability to determine activities and project towards measurable goals and standard-setting in collaboration with other team members.

Interpersonal/Individual Competencies:

• Must be cool, calm and collected with ability to work with other team members, flexibility, decisiveness and personal integrity

Professional Certification:

• Certification in any Healthcare quality are desirable but not required.