Specialist - Projects & Process Assurance at 9Mobile

Job Summary

• Responsible for the organization's products and project assurance.
• To ensure that the activation, billing for all products and services are validated, and the controls are accurately reviewed.        

Principal Functions
Tactical:

• Development of revenue assurance best practices for the company.
• Creation, implementation, and monitoring of single-source and reconciliation KPIs on the Integrated Revenue Assurance & Fraud Management System (Subex).
• Perform pre- and post-implementation reviews of all products, projects and services; follow through to resolution and communicate to appropriate parties.
• Monitoring of system owners to ensure proper set up of system in accurately order to minimize leakages.

Operational:

• To validate New Product for "go live or no go" in terms of billing accuracy, Conformity to business rules, etc.
• Validation of all products (e.g., Voice, SMS, Data, etc.) and MASP Invoices.
• To ascertain the accuracy and completeness of the figures generated by our Big Data system.
• To validate Vendors' log per service code against 9Mobile log for proper revenue share computation.
• To identify instances of breach of conditions by MASP Vendors and apply sanctions accordingly.
• To validate BVN logs for revenue share purposes.
• To validate and ensure that the appropriate reward is offered to qualified subscribers. This will enable the identification of duplicate and unauthorized rewards.
• To establish proper documented processes and control for RAFM areas of coverage and point of revenue related risks.
• To ensure all network configuration changes are brought under RAFM governance to mitigate revenue loss.
• To ensure proper documentation and maintenance of end-to-end revenue impacting systems and processes in narratives and flowcharts.
• To ensure proper project management of revenue assurance related projects.
• Perform any other activity assigned by the RA Manager, Products and Process Assurance.

Educational Requirements

• Bachelor's / HND Degree in Computer Science, Accounting, or any Science / Engineering discipline
• Good knowledge of relational database management systems.
• Excellent understanding of GSM network architecture.
• Minimum of four (4) years relevant work experience.

Knowledge:

• Proven working experience as a data analyst or business data analyst.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Strong knowledge of and experience with:
• Data visualization packages (Tableau, Power BI, Business Objects, etc.).
• Databases (SQL, Oracle, etc.).
• Big Data analytics (Hadoop, Hives).
• Programming (Python, R, XML, JavaScript, model tuning, machine learning, or ETL frameworks).
• Revenue Assurance
• Project Management
• Industry Knowledge.

Skills:

• Analytical and Problem solving.
• Technical know-how.
• Behaviour
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.