Specialist, Products Assurance at 9Mobile

Job Summary
Responsible for ensuring the integrity of various revenue streams with primary focus on strengthening and/or building revenue assurance processes controls which includes but not limited to:

• Responsible for Pre & Post-launch validation of products and services.
• Providing expert opinion on revenue impact of Network processes and activities including new node implementations, integrations, operation change management and downtime
• Maximizing revenue by reducing leakages and identifying revenue opportunities in relevant processes
• Review and recommend changes on all revenue related policies, processes, procedures, and business rules to minimize revenue leakage
• Assess revenue impact of new products, network element and billing system changes.

Principal Functions
Tactical:

• Development of revenue assurance best practices for the company.
• Creation of revenue assurance KPI on the revenue assurance / fraud management tool (SUBEX).
• Perform root cause analysis of issues on Post-paid billing, Interconnect & Roaming; follow through to resolution and communicate to appropriate parties.
• Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
• Establish and maintain relationships with key internal and external stakeholders.

Operational:

• Ensure data integrity in all revenue impacting systems across 9Mobile.
• Build controls into revenue impacting projects within 9Mobile.
• To validate and ensure that the appropriate reward is offered to qualified subscribers. This will enable the identification of duplicate and unauthorized rewards.
• To ensure proper documentation and maintenance of end-to-end revenue impacting systems and processes in narratives and flowcharts.
• Actively seek revenue leakage within 9Mobile and work with involved parties to block leakage and ensure future revenues are assured
• Carry out analysis of all referrals received from different sources of intelligence. This includes internal staff and external subscribers via call and the internet respectively.
• Assuring timely and correct transport of all event detail records (EDRs) from points of generation(switches) to points of mediation and billing/rating.
• Liaising with all the relevant teams to ensure that all root-cause documentation is accurately completed, reviewed, and approved, in addition to maintaining and updating process documents and templates.
• Detecting and recovering leaked revenues and providing assurance and confidence to key stakeholders regarding the integrity of the network and business operations.
• Product assurance review of 9mobile's products; risk and control evaluation and building controls to block areas of vulnerabilities.
• Review of prepaid product and services to identify incidences of wrong configuration and / or application of business rules.
• Financial validation of pay out figures for incentives for various sales channels.
• Review of rating for prepaid products and services to ensure accuracy and completeness
• Carry out various analysis such as:
  • Forensic analysis.
  • Risk analysis.
  • Post-paid short code analysis.
  • Short code analysis.
  • E-Top up analysis.
  • Post-paid usage analysis
  • Subscriber balance movement analysis.
  • Prepaid staff analysis.
  • Analysis of data from different sources.

Educational Requirements

• Bachelor's Degree / HND in Computer Science, Accounting, or any Science / Engineering discipline.
• Relevant Professional Certifications (ACA, CISA, CRISC, OCA, OCP, OCM, CCNA etc.) will bean added advantage.

Knowledge:

• Good knowledge of Relational Database Management systems.
• Proficiency withuse of data analysis and data visualization tools (e.g., SQL, ACL, Power BI,Hives, etc.).
• Good knowledge of Big Data analytics (Hadoop, Hives).
• Excellent understanding of GSM Network Architecture.

Skills:

• Analytical and Problem solving.
• Technical know-how.
• Minimum of 5 years relevant work experience.

Behaviour:

• Passion for excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.