Specialist - Operational Risk at MTN Nigeria

Reports To: Senior Manager - Business Continuity Management and Operational Risk

Division: Risk and Compliance

Mission:

• Minimize the negative impact of operational risks on the organisation’s day-to-day activities and overall business objectives.
• Proactively identify, assess, and mitigate potential disruptions to business operations caused by factors such as process failures, human error, or external events etc., thereby strengthening organizational resilience and achievement of strategic goals
• Ensure compliance with internal policies, regulatory requirements and industry standards. 
• Drive resilience and operational excellence through strong risk management and a culture of accountability.

Description:

• Conduct risk assessments and control evaluations
• Maintain relevant risk and incident tools and systems
• Assess, develop and deliver training in operational risk management methodologies, programmes and tools. Also responsible for ongoing maintenance /updates of curriculum, as well as creation and maintenance of supporting materials.  Periodically assess organisational training needs and propose training recommendations to lead. 
• Develop, plan and coordinate all details regarding the periodic risk and control self-assessment (RCSA). 
• Collaborate with business units to proactively identify and document key operational risks and associated controls.
• Maintain the central consolidated risk and incident registers, ensuring that information is accurate and up to date.
• Systematically monitor, capture, and analyse internal operational loss events or incidents, ensuring accurate and timely recording in the incident management system. Facilitate investigating the root causes of significant incidents/loss events in collaboration with the relevant business divisions. 
• Communicate or report periodically on significant incidents/loss events, root causes, status on the effectiveness of corrective actions.
• Support business units in the implementation of Key Risk Indicators (KRIs) that are aligned with the business objectives and risk profile. Oversee the regular tracking and reporting of KRIs against established thresholds and triggers. 
• Analyse KRI data to identify emerging risk trends, potential control failures and areas of concern. 
• Escalate KRI breaches according to the established governance protocol and facilitate the development of appropriate management response.
• Draft Board Audit Committee reports to be reviewed by SM, Business Continuity and Operational Risk Management.
• Assist in the preparation of operational risk reports and dashboards for executive management and risk committees. 
• Support the development and delivery of training and awareness programs to embed a strong risk culture throughout the organization.
• Participate in ad-hoc risk reviews/assessments and projects as required.
• Contribute to the continuous improvement of MTN Nigeria’s operational risk management framework, policies, and procedures.

Education:

• First Degree in any business, finance, accounting or technology-related discipline
• Fluent in English 
• Certification in Risk Management or equivalent

Experience:

• 3 - 7 years’ experience in operational risk or related field
• Experience working in a medium-large organization 
• Experience in Telecommunications Business Process Analysis.
• Experience in the use of data analytics and reporting tools gives an advantage.