Specialist, Contract Delivery at IHS Towers

Job Description

As Specialist, contract delivery you contribute towards achievement of maximum uptime on all passive equipment and network availability by ensuring maintenance activities are carried out across sites by site maintenance vendors as scheduled.

Key Roles & Responsibilities

• Ensure site maintenance vendors perform activities in line with agreed terms and conditions. Initiate penalization process where applicable.
• Facilitate provision of access reference when required.
• Ensure monthly PPM plan is communicated to the Network Operations Centre (NOC) and relevant site maintenance vendors and Field Service Engineers before start of each month.
• Track PPM achievement on a weekly basis.
• Identify avoidable faults after PM is completed and communicate to the regional Operations team and site maintenance vendors for future correction.
• Track site maintenance vendor performance and collaborate with relevant teams for resolution and uptime by checking vendors’ daily PA/ TCH/ RNA.
• Track shelter and HVAC issues through available application and pull out reports for vendors and internal stakeholders.
• Follow up on customers’ escalations and ensure prompt closure.
• Perform other tasks, duties and responsibilities as assigned by Manager, Operations SLA & Contract Delivery.

Functional Competencies:

• Vendor Management
• Engineering Management
• PPM/ Corrective Maintenance
• Site Access Management
• SLA Fulfilment
• Data Analysis & Reporting

Behavioural Competencies:

• Collaboration & Teamwork 

Qualifications

• B.Sc./HND in relevant field
• +5 years relevant experience.