Spa Supervisor at FMR AGENCY

Responsibilities

• Manage daily operations of the beauty centre.
• Supervise and coordinate staff.
• Ensure excellent customer service and client satisfaction.
• Monitor staff performance, attendance, and conduct.
• Manage appointments, complaints, and client enquiries.
• Drive client retention.
• Monitor stock, equipment, and general facility standards.
• Prepare operational and performance reports for Management.

Requirements

• Minimum 2 years’ experience in a managerial/supervisory role in a beauty, spa, salon, or aesthetics business.
• Strong leadership, communication, and customer service skills.
• Good understanding of beauty/aesthetics operations.
• Ability to manage a team and work in a fast-paced environment.
• Professional, organised, proactive, and results-oriented.