Spa Manager at Domeo Resources International (DRI)

Main Function

• As our Spa Manager, you will oversee the daily operations, commercial success, and guest experience of our spa facility.
• We are looking for a highly organized, guest-oriented leader who can seamlessly balance team management, inventory control, and sales strategies to maximize profitability while ensuring flawless, premium service standards.

Your Responsibilities
Operations & Guest Experience

• You will manage daily spa operations, including scheduling, treatment room readiness, and facility upkeep.
• You will maintain premium guest service standards, promptly handling feedback and resolving client escalations.
• You will ensure strict adherence to health, safety, sanitation, and licensing regulations across all service areas.

Business Growth & Financial Management:

• You will drive spa revenue by executing strategies to increase bookings, memberships, and retail product sales.
• You will manage the spa’s budget, control labor costs, and oversee inventory, including ordering and auditing stock levels.
• You will analyze monthly sales data, tracking key performance indicators (KPIs) to optimize pricing and promotions.

Team Leadership & Training:

• You will recruit, onboard, and evaluate therapists, receptionists, and attendants to maintain a high-performance team.
• You will organize ongoing training to ensure staff are highly skilled in the latest wellness treatments and product knowledge.
• You will cultivate a positive, collaborative team culture built on accountability and exceptional customer care.

What You Bring

• Education: You hold a Bachelor’s Degree, diploma in Business Administration, Hospitality, or a certified qualification in Spa/Wellness Management.
• Experience: You have 3–5 years of proven experience in a spa, salon, or luxury hospitality management role.
• Skills: You possess excellent communication, retail sales expertise, and proficiency with spa booking/POS software (e.g., Mindbody, Zenoti).
• Qualities: You demonstrate strong leadership, a polished executive presence, and a genuine passion for wellness and customer care.