Solution Engineer - (AI Copilot) at Microsoft

About the job

• Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.
• As a Copilot Solution Engineer for the Majors Growth segment, you will play a critical role in accelerating AI transformation by leading technical engagements that drive customer adoption of Microsoft 365 Copilot, Copilot Studio & Agents, and related AI-powered productivity solutions. This role is deeply technical and is responsible for owning the technical win strategy, delivering compelling demonstrations, and guiding customers through envisioning sessions that align with their business goals and technical requirements. As a trusted advisor, the Copilot Solution Engineer ensures that governance, security, and compliance are embedded in every conversation to build confidence and drive decision-making.
• In addition to technical leadership, the Copilot Solution Engineer is accountable for driving core business momentum through competitive differentiation, technical blocker resolution, and seamless handoffs to deployment teams. You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and win the technical decision allowing the team to achieve/exceed quarterly targets in your accounts. The role emphasizes operational excellence, partner collaboration, and continuous learning to ensure scalable impact and sustained customer success. This is a high-impact opportunity for individuals passionate about shaping the future of work through AI and delivering measurable business outcomes.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Maintain expert-level knowledge in Microsoft 365 Copilot, Copilot Studio & Agents, and AI-powered productivity solutions, and apply it to lead technical engagements with customers.
• Independently deliver discovery, demo, and whiteboarding sessions that align with customer business goals and technical readiness.
• Build competitive strategy by identifying product differentiators and proactively addressing objections to win technical decisions.
• Lead solution design and PoC efforts by reframing customer challenges, quantifying business impact, and demonstrating Microsoft’s value in complex selling environments.
• Know when and how to escalate blockers, push back on misaligned objections, and guide customers through resolution paths.
• Engage in partner sell-with scenarios by co-owning technical execution and acting as a trusted source of partner knowledge.

Qualifications
Required/minimum qualifications

• 4+ years of experience in technical pre-sales, solution architecture, or consulting roles.
• L200 consultative and L400 technical certifications (or equivalent experience).
• 5+ years technical pre-sales or technical consulting experience
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience
  • OR equivalent experience

Additional Or Preferred Qualifications

• 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience
  • OR equivalent experience
• 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management
• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture)