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  • Posted: Jan 12, 2021
    Deadline: Jan 30, 2021
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    Zanibal has introduced a set of easily customizable solutions for managing key business processes within organizations. For far too long businesses have had to work around the constraints of enterprise software at great costs and questionable ROI. With Zanibal suite of solutions, organizations can easily make their own changes and enhancements without the he...
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    Software Support Trainee

    Location: Lekki Phase 1, Lagos

    Job Responsibilities

    • Responsible for providing high-quality technicalsupport.
    • Quality testing of new features of thesoftware.
    • Document,troubleshoots and develops technical solutions related tosoftwareand setup errors for field engineers, technicians, and customers.
    • Delivering solutions to both technical and non-technical end users.
    • Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
    • Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
    • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
    • Resolving escalated customer complaints without the need for team lead intervention.
    • Participation in providing training to customers as required.
    • Recognize end-users’ need for additional products and service.
    • Update and create online knowledge base articles to reducesupportrequests.
    • Capture details of eachsupportrequest in Zanibal’s ticketing system.
    • Help test fixes provided by development and incorporates them into client sites.

    Qualifications

    • Candidate must have a minimum of a B.Sc. degree (2nd Class Upper) in Computer Science or related discipline.
    • Should have completed NYSC.
    • Must be a self-starter.
    • Experience in usingsoftwareapplications
    • Accounting knowledge is a plus.
    • Excellent Customer Relationship Management
    • Proficient knowledge of Microsoft Office
    • Basic knowledge in Linux command, SQL & programming skills
    • Very Strong troubleshooting skills.
    • Ability to solve problems.

    Method of Application

    Interested and qualified candidates should send their CV to: hr@zanibal.com using the Job Title as subject of the email.

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