Software Support Trainee at Zanibal Solutions Nigeria Ltd

Location: Lekki Phase 1, Lagos

Job Responsibilities

• Responsible for providing high-quality technicalsupport.
• Quality testing of new features of thesoftware.
• Document,troubleshoots and develops technical solutions related tosoftwareand setup errors for field engineers, technicians, and customers.
• Delivering solutions to both technical and non-technical end users.
• Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
• Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Resolving escalated customer complaints without the need for team lead intervention.
• Participation in providing training to customers as required.
• Recognize end-users’ need for additional products and service.
• Update and create online knowledge base articles to reducesupportrequests.
• Capture details of eachsupportrequest in Zanibal’s ticketing system.
• Help test fixes provided by development and incorporates them into client sites.

Qualifications

• Candidate must have a minimum of a B.Sc. degree (2nd Class Upper) in Computer Science or related discipline.
• Should have completed NYSC.
• Must be a self-starter.
• Experience in usingsoftwareapplications
• Accounting knowledge is a plus.
• Excellent Customer Relationship Management
• Proficient knowledge of Microsoft Office
• Basic knowledge in Linux command, SQL & programming skills
• Very Strong troubleshooting skills.
• Ability to solve problems.