Social Media Team Lead at Morgan Consultancy Services

Location: Lekki Phase 1, Lagos

Duties and Responsibilities

• Lead, plan and manage a team to handle all social media interactions
• Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
• Engaging customers on our social media properties (contests, content, etc) to drive +ve feedback
• Social media monitoring around brand sentiment and reputation
• Manage the reports necessary to show growth and performance of the team
• Interact with customers and meet their needs.
• Build and maintain a relationship with online personalities and influencers
• Identify threats and opportunities in user-generated content surrounding our brand of service, defend and effectively sway online temperature and sentiment.

Job Requirements

• Candidates should possess a Bachelor's Degree.
• 2 - 3 years work experience.

Salary
N60,000 - N80,000 Monthly.