Social Media Manager - Community Handler at Majeurs

Job Description

• Monitor and respond to feedback, handle complaints, and manage crises to maintain and improve the brand's reputation.
• Track, analyze, and report on community metrics to understand community behaviour and trends, inform strategy, and measure effectiveness.
• Create and curate content, scheduling posts, engaging with followers, analyzing performance metrics, monitoring trends, and collaborating with team members to execute social media strategies effectively.
• Set and implement social media and communication campaigns to align with marketing strategies.
• Provide engaging text, image and video content for social media accounts.
• Respond to comments and customer queries in a timely manner.
• Focus on brand's content, presentation and developing the brand's digital community.
• Engage audiences across social media networks to increase brand loyalty and grow authentic connections.
• Oversees the one-to-one or one-to-few interactions that strengthen relationships and promote brand advocacy.
• Produce new content, constantly innovating to push new ideas and formats and measuring how well those ideas perform.
• Building and nurturing relationships with the brand's community, fostering engagement within the community by responding to comments, answering questions, and moderating discussions.
• Serve as a point of contact for the company’s social media platforms such as Facebook, LinkedIn, YouTube, Instagram, forum, etc.
• Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive.
• Work with the marketing, creative, and customer experience team to create high quality, engaging, relevant, and timely content.
• Manage the social media editorial calendar and ensure the content is published by the stipulated deadlines.
• Foster and strengthen new relationships with key influencers within the community
• Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation.
• Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback.
• Keep up to date to the latest social media trends and emerging social media platforms in the industry.

Requirements

• Candidates should be a graduate of Business Administration, Marketing, Mass Communication, BSc, MBA, HND, etc.
• 5 years of experience.
• Experience in community management
• Familiar with social media platforms
• Proximity to Surulere is an added advantage.
• Furniture or Interior Decoration knowledge is an added advantage.