Social Media Manager and Community Manager at LearnlyApp

LearnlyApp is looking for a creative and committed individual to join our team as a Social Media Manager and Community Manager. In this hybrid role, you will manage our social media presence while fostering and growing our online communities. This is an exciting opportunity to shape the voice of our brand, engage with our audience, and build meaningful connections.

Key Responsibilities

Social Media Management

• Develop and execute social media strategies to drive brand awareness, engagement, and conversions.
• Create and schedule engaging content (text, images, videos) across platforms such as Facebook, Instagram, Twitter, LinkedIn, and TikTok.
• Monitor trends and incorporate them into relevant content.
• Collaborate with designers, writers, and other team members to create high-quality content.
• Track performance metrics using analytics tools (e.g., Meta Business Suite, Google Analytics) and report insights to improve strategies.

Community Management

• Build and manage online communities on platforms like WhatsApp, Telegram, Discord, and Facebook Groups.
• Facilitate discussions, respond to questions, and address concerns to foster positive engagement.
• Share updates, announcements, and exclusive content to keep communities informed and active.
• Monitor community activity to identify trends, gather feedback, and understand user sentiment.
• Create strategies to grow community membership and encourage participation.

Collaboration and Growth

• Work closely with the cross-functional teams to ensure alignment on brand voice and customer communication.
• Conduct regular surveys and polls to gather insights for improving customer satisfaction.
• Plan and execute virtual or in-person events to strengthen community relationships.
• Stay updated on emerging platforms and community engagement trends.

Qualifications

• Bachelor’s degree in Marketing, Communications, or a related field.
• 2+ years of experience in social media management and/or community management.
• Strong understanding of social media platforms, analytics tools, and community-building strategies.
• Exceptional written and verbal communication skills.
• Creative thinking and the ability to adapt quickly to trends and feedback.
• Proficiency in graphic design tools (e.g., Canva, Adobe Creative Suite) and social media scheduling tools (e.g., Hootsuite, Buffer).
• Experience with community management platforms like Telegram, or WhatsApp is a plus.