Social Media and Order Processing Specialist at Hreade

Job Summary

• Participates in developing content on all social media pages which includes graphics, stories, and events.
• Carries out research on new products to be included in the product catalogue and engages with product manufacturers and suppliers.
• Updates clients’ database regularly.
• Processes sales orders and payments, arrange deliveries and offers after-sales support.

Responsibilities

Social Media Content Development

• Researches similar brands to aid in identifying customers' interests, needs, and opportunities.
• Utilizes customers' feedback and requests in suggesting new products to the creative director for the product catalogue.
• Carries out research for suitable vendors and manufacturers for new products using the company’s guidelines.

Research and Catalogue Development

• Researches similar brands to aid in identifying customers' interests, needs, and opportunities.
• Utilizes customers feedback and requests in suggesting new products to the creative director for the product catalogue.
• Carries out research for suitable vendors and manufacturers for new products using the company’s guidelines.

Sales Order Processing

• Manages inventory level of products and provides weekly report to creative director.
• Liaises with manufacturers and shippers to ensure products are received on time.
• Engages with customers over the phone and online to take orders and process their shipments.
• Tracks orders and gets feedback from customers to improve company’s services and grow customer base.
• Maintains customer’s records.
• Escalates customer problems and complaints to manufacturers to ensure they are resolved on time.
• Responds to customer queries and product availability.

Qualifications

• Minimum of a Bachelor’s degree in any field from a reputable and accredited University.
• 1 – 3 years post NYSC experience.
• Proficiency in the use of Microsoft Office tools (Word, Excel, and PowerPoint).

Skills Requirements

• Presenting and communicating information.
• Creating and Innovating.
• Learning and Researching.
• Persuading and Influencing.
• Working with people.
• Planning and organizing.
• Adhering to principles and values.
• Coping with pressures and setbacks.