Site Reliability Engineer (Women In Tech Internship) at Moniepoint Inc.

About the role

• We're in search of the next Dream 15 to join our team!
• Get mentored for 6 months, work on real life-changing projects and get paid at one of Africa’s most prominent Fintechs. 

What you’ll get to do

• Provide tier two application support to production systems and identify any issues in production.
• Take ownership of reported customer issues and see them through to resolution.
• Collaborate with product and engineering teams to fix bugs.
• Monitor performance metrics across various production systems, identify the root cause of all technical issues, and work with the engineering team to resolve them.
• Manage the team ticket queue and resolve in a timely manner.
• Develop and maintain accurate technical, software operations and support-related documentation.
• Work with software vendors to resolve application issues, both short-term and long-term (root cause).
• Act as a technical resource during other projects as required.

To succeed in this role, we think you should have

• Minimum of 1 year of experience supporting software applications.
• BSc degree in Information Technology, Computer Science or a relevant field
• Experience in a support or other service-oriented customer-facing role.
• Experience being on-call and can jump into a complex situation, make sense of it, and communicate clearly to stakeholders what's going on.
• Basic Understanding of OOP concepts and other programming concepts.
• In-depth knowledge of SQL databases, particularly MYSQL.
• Familiarity with basic network concepts and tools.
• Experience in troubleshooting using stack traces and log files.
• Familiarity with Git and continuous integration, delivery, and deployment principles