Site Reliability Engineer (Switching) at Interswitch

Department: Group Shared Technology

Overview

• Carry out Set-up and Deployment on the Core Switching Platforms.
• Support the Core Switching Platforms and ensure their optimal performance.

Responsibilities

• Deployment of Switching Applications
• Carry out Deployments on the Transaction Switching Applications (Postilion, Powercard etc)
• Automation
• Implement automation of Activities that are involved in the management of the Switching Applications
• Application Environment Management
• Ensure 24 x 7 Availability of all Switching Applications
• Carry out Capacity planning to ensure Applications are always available to meet increasing demands
• Create visibility into site health and key performance indicators of the Switching Systems
• Ensure up-to date patching and full compliance to security standards of the Switching Systems
• Ensure up-to date documentation on the Switching Applications as well as changes made
• Troubleshooting
• Troubleshoot reported issues, and proactively identify areas in need of optimization
• Working with technical support engineers to resolve critical incidents
• Create and update clear troubleshooting guides for the Switching Applications
• Requests Fulfilment
• Implement Requests relevant to the operation and enhancement of the Core Switching Applications

Requirements

• Good First Degree in Computer Science / Computer Engineering or other related fields
• Service Management Certifications (eg ITIL) is an advantage
• Minimum of 1 year relevant experience.