Site Reliability Engineer at Nomba (Formerly Kudi)

Job Description

• As a Site Reliability Engineer at Nomba, you will play a crucial role in bridging the gap between software development and IT operations, with a strong focus on solving IT operations problems using software engineering.
• You will be responsible for designing, implementing, and maintaining the infrastructure, tools, and processes required to support our development and deployment pipelines.
• You will react in real time to production incidents and work to contain and resolve them as quickly as possible.
• Your expertise in automation, cloud technologies, and continuous integration/continuous deployment (CI/CD) will ensure that our software is delivered efficiently, reliably, and at scale.

About the role

• Implement and maintain highly available, scalable, and secure production systems, emphasising automation and Infrastructure as Code (IaC) principles.
• Collaborate with software development teams to influence the architecture and design of applications for better scalability, reliability, and performance.
• Develop and maintain monitoring, alerting, and logging solutions to proactively detect and resolve system issues.
• Respond to incidents and outages, conducting root cause analysis, and implementing preventative measures to minimize future occurrences.
• Participate in on-call rotations and provide timely response to critical incidents.
• Continuously improve system performance through performance tuning, capacity planning, and load testing.
• Implement security best practices, ensuring that systems are compliant with industry standards and regulations.
• Automate routine operational tasks using scripting and programming languages.
• Work with cross-functional teams to define and document operational procedures and runbooks.
• Contribute to the improvement of the CI/CD pipelines to ensure seamless deployments.
• Keep abreast of industry trends, emerging technologies, and best practices in SRE and cloud infrastructure management.

About you

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• Proven experience as a Site Reliability Engineer, DevOps Engineer, or a similar role managing large-scale, highly available production systems.
• Solid experience with cloud platforms (e.g., AWS, Azure, GCP), including proficiency in provisioning and managing resources.
• Strong understanding of Linux/Unix systems and command-line utilities.
• Proficiency in at least one programming or scripting language (e.g., Python, Ruby, Bash, PowerShell).
• Experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
• Knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes).
• Familiarity with monitoring tools and concepts (e.g., Prometheus, Grafana, ELK stack).
• Understanding of networking protocols, load balancing, and firewalls.
• Strong problem-solving and troubleshooting skills, with a focus on root cause analysis.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.

Nice to have

• Relevant certifications in SRE, DevOps, or cloud technologies.
• Experience with databases and data management (e.g., SQL, NoSQL, caching systems).
• Knowledge of configuration management tools (e.g., Ansible, Puppet, Chef).
• Understanding of Agile methodologies and experience in Agile/Scrum environments.
• Familiarity with security practices and compliance frameworks.