Showroom Manager at Kloverharris Limited

Location: Victoria Island, Lagos

Overview of Job

• The ideal candidate will be responsible for creating the right ambiance and positioning of the products for the showroom based on brand strategy and will oversee creating a great customer experience and driving traffic to the showroom in line with the brand strategy.

Roles and Responsibilities

• Maintains the overall look and feel of the showroom in line with the brand requirements.
• In charge of visual merchandising and ensures that products are strategically positioned to reflect brand strategy
• Handles all event briefs and ensures that projects are managed effectively.
• Ensures that processes and procedures for events are strictly adhered to.
• Coordinates with Sales and Brand Manager in planning and coordinating events in the showroom.
• Conducts research on competitors to develop new and creative ways of driving traffic to the showroom.
• Introduce quarterly creative strategies to drive traffic to the showroom.
• Delivers excellent customer service and promotes a luxury brand experience.
• Provide expert information on products to enhance relationships with customers and increase loyalty.
• Delivers accurate product presentation to customers.
• Ensures security personnel and other front line staff members are appropriately stationed to welcome customers into the showroom while creating a good customer experience
• Takes all visitors on a tour of the showroom while trying to understand visitor’s needs.
• Checks that the Chef and Sous Chef are always at their stations.
• Identify potential customers and invite them for demonstration sessions – class.
• Captures customer data for all walk-ins and manages client database.
• Sends follow-up email to the customer within 24 hours of visit.
• Identifies, analyses, and resolves customer complaints and issues.
• Sends out emails and newsletters regarding the brand’s products and events to customers on the database.

Qualifications

• B.Sc Degree holder in any field from a reputable University
• 2-5 years proven experience in a similar role
• Proven experience as an interior design architect.
• Sales and Supervision experience is a requirement for this position.
• Microsoft Office proficiency
• Ability to design and create spaces that are engaging and welcoming.
• Presentation and communication skills
• Entrepreneurial and commercial thinking
• Applying expertise and technology.