Showroom Manager and Sales Executive at Ascentech Services Limited

Job Description

• Responsible for controlling the ambiance of the showroom, creating a great customer experience and driving traffic to the showroom in line with the brand strategy.

Essential Job Functions

• Ensures security are properly positioned and stationed to welcome customers into the gallery;
• Checks that the Chefs and Sous chefs are at their stations at all times.
• Customer Service
• Ensures guests and customers feel welcome – from the security post to the store;
• Positioned to meet and greet customers once the doors open;
• Offers beverage to customers once the tour of the gallery begins;
• Takes customers on a tour of the gallery while trying to understand customer’s needs;
• Delivers accurate product presentation to clients;
• Conducts research on competitors to develop new and creative ways of driving traffic to the gallery;
• Provides expert information on products to enhance relationship with customers and increase loyalty;
• Delivers excellent customer service and promotes a luxury brand experience;
• Identifies potential customers and invite them for demonstration sessions – cooking class, laundry etc;
• Identifies, analyses and resolves customer complaints and issues;
• Captures customer data for all walk ins and manages client database;
• Sends follow up email to customer within 24 hours of visit;
• Sends out emails and newsletters regarding Company’s products and the events to customers on database;

Requirements
Education:

• BSc in any field

Work Experience:

• 2-5 years work experience in a related field.

Salary
N100,000 - N200,000 / month.