Shop Manager at HansandRene

Location: Victoria Island, Lagos

Job Description

• Coordinate and assign roles to floor staff to deliver a seamless experience for customers.
• Timely service delivery and ease of purchase to ensure customer satisfaction.
• Interact with customers in the sitting area or payment point to ensure all customers are comfortable and are being attended to.
• Receive customer feedback, resolve and escalate complaint.
• Ensure products received comply with quality standard of the company. If they do not, reject and alert the appropriate team.
• Ensure products past their shelf life or expiry dates are not sold and disposed properly as well as documented.
• Develop a routine to sell out products before its expiry dates to prevent waste.
• Ensure quality of products or service is not compromised by any member of your team and indicate where found wanting.
• Forecast sale pattern to inform order for products. Putting into consideration, peak periods, seasons, promos, customer preferences and other external factors.
• Monitor and maintain inventory level.
• Timely service delivery and ease of purchase to ensure customer satisfaction.
• Interact with customers in the sitting area or payment point to ensure all customers are comfortable and are being attended to.
• Receive customer feedback, resolve and escalate complaint.
• Ensure products received comply with quality standard of the company. If they do not, reject and alert the appropriate team.
• Ensure products past their shelf life or expiry dates are not sold and disposed properly as well as documented.
• Develop a routine to sell out products before its expiry dates to prevent waste.
• Ensure quality of products or service is not compromised by any member of your team and indicate where found wanting.
• Forecast sale pattern to inform order for products. Putting into consideration, peak periods, seasons, promos, customer preferences and other external factors.
• Monitor and maintain inventory level.
• Coordinate with units responsible for providing consumables to ensure these are available in a timely manner. Request at interval and not when you run out completely.
• Consider production and transportation time when requesting for an additional order. Forecast accordingly and make arrangements early.
• Update and maintain all records and tracking sheets including sales report, waste report, end of day report, stock tracking sheet, etc
• Escalate and follow up with all issues, complaints and recommendations till implemented.
• Proper documentation of stock and sales transaction must be done and recorded by the manager at the given time of occurrence.
• End of day and sales report are to be sent daily. This information is only to be sent to the accountant and Head of Operations
• Audit and reconciliation are the responsibility of the store manager and team lead only.
• Authorization for cash collection can only be given by the accountant.
• The manager and team lead are to manage, training and improve work ethics of staff to build and sustain a high performing team.
• Responsible for the welfare of the staff members on their team.
• Comply with safety, health and sanitation regulations.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 2 - 6 years work experience.

Salary
N100,000 - N130,000 monthly.