Shift Engineer - Network Operations Center at Phase3 Telecom

Job Summary

• The NOC Engineer is pivotal to service management as s/he oversees network surveillance and incident management activities which are at the core of the business.
• The NOC Engineer is to ensure maximum service availability and performance; to provide support services for Engineering and other technical teams.

Key Responsibilities

• 24/7 network monitoring and surveillance via the NMS.
• Perform network alarm analysis, correlation and interpretation
• Opening and recording of incident details of trouble-ticket whenever there is an incident on the network 0-10mins/
• Escalation of incident to line manager.
• Manage the communication with the field support engineers and other third party on the SLA/KPI fulfillment.
• Generate network availability and daily performance reports.

Requirements

Qualifications

Academy and Education background

• HND/BSC in Electrical Engineering /Telecommunication/Electronic/Computer Engineering or equivalent.

Experience:

• Minimum 0-2 years of experience in network operations (SDH & WDM)
• Can carry out testing using IP and optical network tools
• Knowledge of IP/MPLS network platforms
• LAN troubleshooting
• IP address management
• Ability to manage network monitoring platforms
• Customer support

Knowledge & Skills:

• Good knowledge of Access and Transmission networks
• Good Knowledge of data analytics, Microsoft Excel and presentation skills
• Excellent interpersonal, written and verbal skills
• Ability to think quickly, take the initiative and willingness to make judgment calls
• Customer management