Settlement Product Manager at PalmPay

Palmpay is seeking a highly motivated and experienced Settlement Product Manager to join our dynamic team. As the Settlement Product Manager, you will be responsible for overseeing and enhancing our settlement products and services. You will play a critical role in the development, implementation, and optimization of our settlement processes to ensure efficiency, accuracy, and seamless experiences for our customers and partners.

Key Responsibilities:

• Product Strategy: Develop and execute a comprehensive product strategy for the settlement products and services, aligned with the company's overall vision and business objectives.
• Market Analysis: Conduct in-depth market research and analysis to identify market trends, customer needs, and competitive landscape related to settlement products and services.
• Product Development: Collaborate with cross-functional teams, including engineering, design, compliance, and operations, to conceptualize, plan, and execute the development of new settlement products and features.
• Product Roadmap: Define and maintain the settlement product roadmap, incorporating customer feedback, industry advancements, and regulatory requirements.
• Risk Management: Assess and mitigate risks associated with settlement processes, ensuring compliance with relevant regulations and industry standards.
• Customer Experience: Champion the customer experience by continuously monitoring and improving the end-to-end settlement process to deliver high-quality and efficient services.
• Performance Monitoring: Establish key performance indicators (KPIs) for settlement products and monitor their performance regularly. Identify areas for improvement and take appropriate actions to optimize results.
• Stakeholder Management: Collaborate with internal stakeholders, external partners, and vendors to build strong relationships, facilitate integrations, and drive successful product launches.
• Compliance and Security: Ensure that all settlement products and processes are compliant with relevant financial regulations and security standards.
• Training and Documentation: Develop training materials and provide support to internal teams and external partners regarding settlement products and processes.
• Innovation: Stay abreast of industry trends, emerging technologies, and best practices to drive innovation and continuous improvement in settlement services.

Requirements:

• Bachelor's degree in Business, Finance, or a related field. MBA or advanced degree is a plus.
• Proven experience (5+ years) in product management within the fintech or financial services industry, with a focus on settlement products.
• Strong understanding of financial regulations and industry best practices related to settlement processes.
• Demonstrated ability to lead cross-functional teams and successfully launch new products.
• Analytical mindset with excellent problem-solving skills and data-driven decision-making abilities.
• Exceptional communication and presentation skills, with the ability to articulate complex concepts to diverse audiences.
• Innovative thinker with a passion for delivering exceptional customer experiences.
• Strong project management skills, with the ability to prioritize and manage multiple tasks effectively.
• Excellent written and oral communication skills are required since the Product Manager has to communicate with team members, other departments, upper management and consumers of the company’s products
• Expertise in the settlement product including specific technical or industry knowledge(Airtime, Data, Electricity, Betting,Bank,ISW etc) and be familiar with Biller/Finance business man
• Responsible for working with the team to conduct market research, competitive analysis, and user demand gathering to develop a planning and development plan for Settlement Products. They work closely with the technical team to ensure that the product is delivered on time and that the functionality and performance of the product meet user needs.
• Develop payment and settlement strategies, including transaction rates, settlement cycles, settlement methods, and more. work with financial institutions, payment gateways, and partners to ensure the payment and settlement process is secure, efficient, and compliant.
• Responsible for training and supporting users to ensure that they are properly using and understanding the functionality of the product. They communicate with customers, solve problems and provide solutions
• Ability to maintain a keen attention to detail, multitask and work well under pressure.