Servicenow at Conclase Consulting

Responsibilities

• Managing and resolving incidents against ServiceNow applications.
• Managing Instance Security, User/Group Access/Access Control Lists
• Performing routine maintenance to include performance monitoring and error identification/ remediation 
• Leading ServiceNow upgrade planning and execution
• Scheduling and verifying instance clones
• Managing Update Set creation and migration
• Providing Level 2 support on ServiceNow platform for users
• Performing core configuration tasks such as Add users, group, create workflow activities, configure alerts and notifications View, perform instance branding and customization, Monitor health, usage and overall compliance of the application

Requirement

• Expertise in service now Administration & Development
• Thorough understanding of ITIL/ITSM processes.
• Strong understanding of servicenow development platform including but not limited to ITSM, CMDB, change management, Problem management, custom development etc.
• Ability to work on Servicenow enhancement requests in Jira.
• Experience in Platform Upgrades will be an added advantages
• Knowledge on scripting  ( JAVA ) and APIs would be desired
• Understanding with HTML, JavaScript, AJAX and third party controls.
• Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow management, orchestration, Cloud provisioning etc.