Service Operations Officer at Finicky Clean Limited

Job Summary

• This person will be responsible for managing all clients/locations we perform Janitorial services for. This includes performing inspections of buildings on a specified basis, interviewing and hiring staff for open positions, providing feedback to employees, developing a professional relationship with customers and identifying/selling add-on services as needed.

Other duties will include but not be limited to the following:

• Maintaining adequate cleaning supplies at all clients. Managing labor cost to at or below 50%. Fill in work as needed. Assisting with special projects. Training new staff. Increase brand awareness and drive sales growth Development and management of the departmental budget to achieve revenue and profitability goals Ability to interact effectively with executives, co-workers, and all outside client reps and or vendors. Track and report updates on staff’s productivity.

Education and / or Experience

• Higher National Diploma (HND) / B.Sc. in Business Management, Marketing, Mass Communication and other Social Sciences preferred; 5+ years related experience and training; or equivalent combination of education and experience.
• Minimum of 5 years experience in a professional cleaning company.
• Previous performance evaluation experience of verifiable increase in sales. Working knowledge of human resources processes.
• Preferred Candidate must have 3+ years in professional cleaning/operational / project management experience, excellent computer skills, high proficiency in usage of ERP solution, strong business & marketing skills, and currently live in Lagos.

Competencies / Skills:

• Previous Management experience.
• Experience in the cleaning service operations
• Excellent customer service skills.
• Self-sufficient.
• Reliable.
• Excellent problem-solving skills.
• Excellent skills motivating and managing upwards of 5 employees.
• Available to work between 8am and 5pm Monday thru Friday with on call availability every other weekend.
• Monitor company phone as needed.

Computer skills to include:

• Microsoft Word, Excel, Outlook, and Power Point Ability to speak clear and effectively for public speaking events, presentations, key customers meeting, and engagement with executive management
• Both sales and marketing management experience at a senior level Must have excellent attendance and a clean background.
• Candidate must be highly coach-able, skilled multi-tasker, and able to manage team to meet or exceed company’s growth & profitability.
• The Senior Operations Manager must possess strategic planning skills ensuring the development and implementation of a clear strategic plan for the organization.
• Financial planning skills: Responsible for looking at the future of the business and making key investments and investment recommendations.
• He or She must be prudent. Interpersonal skills: The SOO must be able to support the development of a healthy internal culture that retains key employees and encourages their professional development as well as maintain the culture of the organization.
• Leadership skills: Responsible for leading the entire business units of the organization. Must have the ability to motivate and lead people, manage people and hold employees accountable. Must have strong knowledge of operational procedures. Must have knowledge of other business process and function (finance, HR, procurement etc.).