Service Manager – CNG at Renda Limited

• The Service Manager – CNG will lead and manage all operations related to CNG vehicle conversions, repairs, and maintenance, ensuring adherence to safety, quality, and environmental standards. This role will oversee projects end-to-end, build technical capacity within the team, and deliver value-added services to both B2B and B2C customers.

Key Responsibilities

• Oversee all CNG conversion projects and related maintenance services, ensuring timely and high-quality delivery.
• Ensure compliance with all regulatory, safety, and environmental requirements for CNG systems.
• Manage and facilitate technician training on CNG installation, calibration, servicing, and troubleshooting.
• Liaise with suppliers for the procurement of CNG kits, tanks, and related components, ensuring quality and cost-effectiveness.
• Implement and maintain quality assurance processes for CNG operations to reduce defects and improve service outcomes.
• Track and report on operational KPIs such as conversion timelines, defect rates, customer satisfaction, and revenue.
• Develop and market CNG service packages tailored for B2B and B2C customers.
• Educate customers on CNG system usage, safety protocols, benefits, and maintenance requirements.

Success Metrics

• Number of successful CNG conversions completed within set timelines
• Defect and rework rates on CNG projects
• Compliance rate with regulatory and safety standards
• Customer satisfaction scores for CNG services
• Revenue growth from CNG-related products and services

Key Qualifications & Requirements

• Minimum of 4 years’ experience in CNG service management or alternative fuel system operations.
• Strong technical knowledge of CNG conversion technologies, installation procedures, and applicable regulations.
• Proven experience in vendor management and customer relationship building.
• Technical certification in CNG systems or alternative fuels is an added advantage.
• Strong leadership, project management, and problem-solving skills.