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  • Posted: Feb 8, 2021
    Deadline: Not specified
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  • Adexen is a global Human Ressources Company providing business services in Europe and Africa. We support companies in all industries in the fields of HR, Legal, Finance, Sales & Marketing, Engineering and Supply chain. We know how important people are to business. We also think that "People are the future of Africa" We understand what...
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    Service Manager

    Responsibilities

    • To achieve the highest possible level of customer satisfaction by providing consistent and efficient maintenance and repair services to the vehicles distributed by the company.
    • Organize and supervise the activities of all allocated workshop staff in a safe and efficient manner in line with company policy and procedures.
    • Ensure that all repair and service work performed in the Service Department is done in an efficient and correct manner in line with manufacturers’ and company policy and procedures
    • Monitor and improve productive staff efficiency and workmanship sales to a minimum of 80% of available hours.
    • Supervise and monitor the allocation of work to ensure that there are appropriate staff members with sufficient experience and technical ability.
    • Propose, implement and monitor service procedures to improve the quality of repairs and servicing.
    • Implement and maintain the Group operational practices as defined by management and company policy.
    • Ensure the correct use of all communication equipment and manufacturers’ information by all Workshop staff.
    • Ensure that all service and repair related literature and information are accurate and distributed to the Service Department staff.
    • Complete and submit reports and analysis to management, manufacturers, and suppliers in an accurate and timely manner.
    • Recommend improvements in facilities, equipment, and procedures within the Service Department.
    • Handle customer service queries and complaints in a timely and efficient manner.
    • Propose and implement marketing strategy in conjunction with the Parts Officer and Aftersales Manager of branches to increase service department sales.
    • Regularly meet with the Parts Officer to assess and resolve parts and service-related issues, with minutes and action plan formally documented.
    • Monitor and ensure that service department staff request the correct parts at all times.
    • Supervise and monitor locally purchased goods and services ensuring that price and quality are in accordance with the company policy and standards.
    • Promote and maintain a safe and clean working environment within the Service Department.
    • Ensure all equipment and tools are used correctly, maintained and accounted for at all times.
    • Ensure that all staff within the department adheres to company policies and procedures at all times.
    • Train service staff to use tools, equipment, manufacturer’s manual and specification etc.
    • Assess and recommend staff departmental training needs and requirements.
    • Perform any other job-related duties that may be assigned by his/her direct manager.

    Desired Skills and Experience

    • Bachelor's Degree in Mechanical or Electrical Engineering. A Master's Degree will be an added advantage.
    • Between 8 - 10 years post-NYSC relevant work experience in the automobile service industry with a minimum of 3 years managerial experience
    • Dynamic, self-motivated with good leadership qualities and an understanding of team management
    • Possess strong organizational and time management skills
    • Excellent knowledge of MS Packages.
    • Abreast of current automotive engineering technology
    • Have good interpersonal and communication skills
    • Good understanding of accounting procedures.

    Method of Application

    Interested and qualified? Go to Adexen on www.adexen.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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